ENN Energy is dedicated to public welfare initiatives, focusing on areas such as Rural Development, Cultural, philanthropic activities, Green Future, and Education. While fulfilling its corporate social responsibility, the Company integrates its business strategy by precisely matching community needs with its operational focus. This approach ensures that community investments not only serve as important practices for CSR but also transform into key driving forces for long-term corporate development, brand value enhancement, and social influence, achieving an organic integration of social and economic benefits.
Total investment
(Mil CNY)
Total number of
participating employees
Total investment
(hours)
Average investment per employee
(hours)
By strictly following the management specification of intellectual property assets, ENN Energy continues to make efforts to control intellectual property and raise the authorisation standards of intellectual property rights. By doing so, we strictly control the quality of each process. External experts have been engaged to provide intellectual property protection services and formulate pre-planning measures to deal with patent infringement, while internal experts are invited to provide regular R&D and innovation guidance.
Number of new patent applications
Number of valid patents
Total number of valid trademarks
Number of valid copyrights
R&D investment (RMB million)
R&D investment as a percentage of revenue
In accordance with the customer-oriented principle, the Company launched the new versions of our intelligent customer service Chatbot and a Privacy Number Platform, as well as independently developed an Intelligent Scheduling System in 2023, optimising customer service experience. We also conducted comprehensive safety training and assessment for all indoor management personnel, enhancing their service capabilities and safety awareness. At the same time, we strengthened customer communication to improve customer satisfaction.
Proportion of Gas
Purchased Online
penetration rate of IoT metres for
commercial and industrial users rose
penetration rate of IoT metres for
residential users increased
ENN Energy regularly conducts corporate presentations and talent recruitment activities to continuously enhance the influence and exposure of the employer brand. For campus recruitment, we actively collaborated with universities to introduce the corporate business, culture and job responsibilities to college students and provide them with practice opportunities. For talents recruited from society, we implement a talent introduction programmes and establish a reserve talent pool.
*To help campus applicants gain a deeper understanding of ENN Energy and enhance the brand influence of the Company, we organised the 5-day Summer Camp in August 2023. We invited students to visit, exchange ideas, and engage in topic discussions. Through in-depth exploration of the prospects of the energy industry and relevant technical topics, the event effectively showcased the platform advantages of ENN Energy.
ENN Energy has established open and diversified promotion channels within the Company to ensure that employees have equal opportunities for promotion. We generate talent business labels based on the capabilities, experience, value creation, etc., providing customised promotion routes and incentives for our employees. This ensures a good match between employees and positions, promoting healthy talent mobility within the Company.
ENN Energy strictly monitors potential child labour and forced labour and is determined to eliminate such phenomena. We strictly comply with national laws and regulations, supplemented by a number of supporting systems and policies. We have set up a comprehensive internal due diligence process for labour complaints, and we investigate, collect evidence, and follow up on any violations of laws and regulations in accordance with our internal management system, so as to ensure that the rights and interests of our employees are effectively assured.
ENN Energy maintains a zero-tolerance policy toward any form of harassment, abuse, and forced conduct in the workplace and any work-related external environments. To ensure the effective implementation of these principles, we have provided training to managers on handling reports or incidents of bullying or harassment, striving to foster an equal, diverse, and inclusive workplace culture.
ENN Energy fully implements a fair and equal-pay remuneration system that combines monetary and non-monetary incentives, continues to build a scientific and reasonable compensation and benefit system, which consists of fixed pay, a two-month salary bonus, project bonuses, and an end-of-year incentive. In 2023, we did a market salary survey for key positions and altered our remuneration strategy, accordingly to offer competitive remuneration to employees.
ENN Energy is committed to maintaining an equal, diverse and inclusive work environment, and supports international labour rights initiatives. Adhering to the principle of equal employment, anti-discrimination based on gender, region, race, religion, age, pregnancy or marital status, physical disability, political stance and Sexual orientation are compiled in the process of hiring, promotion and termination of employees. We respect employees' freedom of association, build a diverse internal ecology, and effectively protect the rights and interests of ethnic minorities.
Minority employees
Employee satisfaction
Proportion of employees covered by collective bargaining agreements
employees with disabilities
We value the role and contribution of female employees, and ensure that female employees are treated equally and supported in their growth and development in a variety of areas, including training and development programmes, compensation and benefits, and career development opportunities. In order to further practice and maintain a diverse work environment for our employees, the Company conducts regular audits on employee diversity issues, including the percentage of female executives and the number of female and ethnically diverse employees.
ENN Energy has always regarded talent cultivation as a source of motivation to realise the construction of digitised and intelligent cities. Combined with the digitally-enabled transformation strategy, we have built a perfect talent planning, incentive and training system to comprehensively improve the practicality and effectiveness of talents, and to promote the common development of people and enterprises while helping employees realise their personal values.
ENN Energy has established the Work Safety Committee as the Company's top safety management body to make decisions on all internal and external matters pertaining to safety, with an overall planning and consideration of these safety issues. The Work Safety Committee collaborates with the Quality, Health, Safety and Environment (QHSE) department and the Digital Transformation Committee to supervise the implementation of the Company's production safety and cybersecurity matters, and further empowers the construction of the safety management system through digital intelligence.
ENN Energy actively uses digital intelligence tools to identify potential safety hazards in production and operations, investigates potential safety hazards with countermeasures taken, and takes action to respond to work safety emergencies, thereby strengthening the bottom line of work safety.
Introduced intelligent maintenance for pressure-regulating facilities, continually enhancing the intrinsic safety of pipeline networks.
Implemented 36 intelligent technologies to monitor critical construction processes and hazardous operations in real-time.
Trialled an unmanned city-gate station to enhance the safety management capabilities of city-gate stations.
Deployed loT safety products to customer sites to safeguard user safety.
Developed three safety defences for integrated energy operations and maintenance, using digital intelligence technology: preventive operation and maintenance, safety hazard handling, and emergency fault response, to enhance daily operations and maintenance management.
Safe and stable gas supply is a priority for ENN Energy to fulfil our social responsibility, and it is also a major concern to all stakeholders. We integrate digital intelligence measures, strengthen our ability to forecast customer demand, and coordinate the deployment of gas resources, to dynamically ensure the stable supply of natural gas in different circumstances, and satisfy the needs of different users.
ENN Energy is committed to ensure the occupational health and safety of all employees by adhering to the “People-Oriented, Safety First” approach. We set goals for safety management improvement and continuously monitor the occupational health and safety of our employees. At the same time, we continuously promote a safety culture among all employees, conduct safety education and training for staff, and establish a multi-level safety talent team from the headquarters to regional and member enterprise levels. We have formed a direct management mechanism for safety personnel, effectively enhancing our safety supervision capabilities and promoting the implementation of health and safety initiatives.76.1% of operational sites are certified for ISO 45001.
Additionally, for our potential new operating sites or projects, we conduct upfront health and safety due diligence to ensure the operational environment meets safety standards, laying a solid foundation for the steady progress of projects and the health and safety of employees. Drawing on industry standards and peer practices while aligning with our own operational priorities, we define the prioritisation of occupational health and safety management action plans and set quantifiable safety management objectives and performance criteria.
From 2021 to 2024, there were zero employee fatalities due to work -related safety accidents, and the fatality rate was also zero.
| Indicator | Unit | 2024 |
|
Number of work-related fatalities of employees and contractors |
Person(s) |
0 |
|
Fatalities rate of employees and contractors due to safety incidents |
% |
0 |
|
Total recordable incidents ofemployees and contractors |
Pieces |
19 |
|
Lost hours due to work-related injuries for employees and contractors |
Hours |
3,748 |
|
Lost days due to workrelated injuries for employees and contractors |
Days |
469 |
|
Lost-time injury frequency rate(LTIFR) for employees and contractors1 |
/ |
0.24 |
|
Total recordable incident rate2 |
/ thousand employees & contractors |
0.47 |
|
Coverage rate of above data |
% |
100 |
[1] LTIR = number of work-related incidents / actual total working hours * 1,000,000
[2] Rate of work-related incidents per thousand people = 1000 * number of work-related incidents / total number of employees
Contractor safety management is essential to supporting the safety and reliability of the Company’s value chain. ENN Energy attaches great importance to health and safety of its contractors and has established a robust contractor safety management system:
- Incorporate occupational and health safety standards into the procurement contract during the bidding process, and require contractors to sign the Health, Safety and Environment (HSE) Agreements.
- Regularly evaluate contractors’ safety performance and safety risks, and implement dynamic management.
- Conduct safety training for contractors to continuously improve their safety management.